FAQ

Including installation and debugging, operation training, remote technical support, on-site maintenance, spare parts supply and equipment upgrade suggestions and other full process services.

The warranty period for both blow film machines and bag making machines is one year, and we provide lifetime technical support to ensure long-term stable operation.

Yes, we provide:

On-site installation and debugging

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Video-based training

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Detailed operation manuals

Yes. After 30 days of equipment use, after-sales personnel will be arranged to visit the equipment to understand the running status and answer questions.

Technical staff are on duty during major holidays to ensure that emergency services are not interrupted.

Yes. We provide technical support and maintenance services for all historical models of equipment.

Yes. After the purchase of equipment, we provide free operation and basic maintenance training, including online guidance

The customer needs to prepare power supply, air source, water source (if applicable), foundation leveling and lifting equipment. The specific preparation matters will be provided by our company with installation list guidance.

The equipment is provided with a free warranty of 1 year (excluding vulnerable parts).

Yes, it supports various forms of technical support such as wechat, video call and remote login system.

The response time for domestic customers is within 2 hours, and engineers will be arranged to the site within 48 hours for serious faults. For foreign customers, the response time is usually 3-5 working days according to different regions.