Comprehensive After-sales Service - China Guoran Machinery

01 . GLOBAL REMOTE TECHNICAL SUPPORT

We offer 24/7 multi-language remote assistance, engineers can diagnose problems via real-time video link, 90% of common problems can be solved remotely within 2 hours, significantly reducing downtime losses.

02 . FIRST YEAR WARRANTY FREE REPLACEMENT

Unconditional free replacement of any accessory quality problems within one year, so that customers have zero interruption of production.

03 . LIFETIME SUPPLY OF KEY COMPONENTS

The core components of all equipment, such as motors, screws, dies, etc., are guaranteed for life and will be shipped within 72 hours, completely eliminating the industry pain point of “equipment scrapping due to lack of parts”.

04 . LIFETIME TECHNICAL SERVICE RENEWAL

Even if the equipment is used for more than 10 years, we still provide original technical consulting, software upgrades, process optimization and other support to ensure the value of the entire life cycle of the equipment.

What does your after-sales service include?

Including installation and debugging, operation training, remote technical support, on-site maintenance, spare parts supply and equipment upgrade suggestions and other full process services.

What is the warranty period for your equipment?

The warranty period for both blow film machines and bag making machines is one year, and we provide lifetime technical support to ensure long-term stable operation.

Do you provide installation, debugging, and training services?

Yes, we provide:

On-site installation and debugging

Video-based training

Detailed operation manuals

Will there be a follow-up visit after the equipment is delivered?

Yes. After 30 days of equipment use, after-sales personnel will be arranged to visit the equipment to understand the running status and answer questions.

Does the service cover holidays?

Technical staff are on duty during major holidays to ensure that emergency services are not interrupted.

Can old equipment still get maintenance support?

Yes. We provide technical support and maintenance services for all historical models of equipment.

Is equipment operation training free?

Yes. After the purchase of equipment, we provide free operation and basic maintenance training, including online guidance

What do customers need to prepare for equipment installation?

The customer needs to prepare power supply, air source, water source (if applicable), foundation leveling and lifting equipment. The specific preparation matters will be provided by our company with installation list guidance.

Is there a charge for after-sales service? How long is the warranty period?

The equipment is provided with a free warranty of 1 year (excluding vulnerable parts).

COMPLETE AFTER-SALES SERVICE

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