FAQ

Is equipment maintenance complex? What is needed on a daily basis?

Maintenance is simple, daily only need to check the lubrication, clean the heater, confirm the electrical connection is firm. We provide detailed maintenance manual and video teaching.

Is the equipment noisy when it is running?

Using low noise servo system and optimized transmission structure, the operation noise is controlled below 70 db, in line with industrial safety standards.

Is your equipment durable? How long does it last?

The equipment structure is strong, the core parts are selected with high wear-resistant materials, and the service life can reach 8-10 years under normal use and maintenance.

What if something goes wrong with the device?

Customers can report the repair through the after-sales hotline or the platform. We provide remote diagnosis service and send engineers to deal with the problem on site when necessary to ensure quick solution.

What tests will be done before the equipment is delivered?

The equipment will undergo continuous operation test for no less than 8 hours before delivery, including tension control, finished product quality, speed stability and electrical safety.

What are your quality management system certifications?

The company has passed ISO 9001 quality management system certification, products have obtained CE European Union certification.

Can you trace the source of all parts of a single device?

Yes. Each equipment has a unique number and component traceability system, and key parts such as drivers and controllers have batch records at the factory.

Can the equipment adapt to different materials?

Yes. Our equipment is suitable for HDPE, LDPE, LLDPE, recycled material, degradable material and other raw materials, and can be customized according to the needs of the unit configuration.

How to ensure the qualification rate of outsourced core components (such as servo motors)?

All core outsourced parts are purchased from well-known brands with long-term cooperation.

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